Shipping & Returns

Last updated: November 8, 2026. Applies to diet kits, tray kits, meal kits and cutlery kits sold by MeddMax LLC.

Ordering

Kits are sold by the case to healthcare foodservice distributors, redistributors, hospitals and long-term care operators. Minimum order is 25 cases, mixed SKUs allowed. Terms are Net 30 on approved credit; otherwise prepaid by card or ACH.

Shipping and lead times

• First stock lands December 4, 2026 for items 4HWKFSNB250 and HWKFSFSN500 and December 15, 2026 for the other seventeen kits. Orders placed before those dates ship on arrival, in the order received.
• Once an item is in stock, orders ship within 2 business days from the Medd Max warehouse in Ronkonkoma, New York by FedEx Ground or LTL freight. Shipping is free on orders over $350 within the contiguous United States, which every kit order qualifies for. Pallet and truckload programs are available.
• Orders can also route through your existing foodservice distributor. Ask us to set that up.

Damaged or defective shipments

Inspect every delivery before signing. Note shortages or damage on the carrier's delivery receipt and email photos to david@meddmax.com within 5 business days. We replace damaged or defective cases at no charge, or credit the invoice.

Returns of non-defective product

• Unopened, undamaged cases in original packaging may be returned within 30 days of delivery with a return authorization from Medd Max.
• Returned cases are credited at the invoiced price less a 15% restocking fee. Return shipping is paid by the customer unless the return is due to our error.
• Because the kits contain food-contact items and single-serve condiments, opened cases, partial cases and kits removed from the case cannot be returned.
• Private-label and custom-configured kits are made to order and are not returnable.

How to start a return

Email david@meddmax.com or call 646-644-4641 with your invoice number, the item numbers and case counts, and the reason. We send a return authorization and the ship-to address within one business day. Credits are issued within 10 business days of receiving the goods.

Contact

MeddMax LLC · 510 Thornall St, Suite 260, Edison, NJ 08837 · david@meddmax.com · 646-644-4641